Alloy

Terms of Service

Last updated: 27 July 2026

These Terms of Service (“Terms”) govern access to and use of Alloy, the AI assistant platform operated by Foundry IX ApS (“Foundry IX”, “we”, “us”). Where your organisation has signed a separate master or subscription agreement with us, that agreement prevails over these Terms to the extent of any conflict.

1. Acceptance

By accessing or using Alloy you agree to these Terms. If you use Alloy on behalf of an organisation, you represent that you are authorised to bind that organisation to these Terms.

2. Eligibility

Access is restricted to authorised organisations and their permitted users, authenticated via Microsoft Entra ID or another approved identity provider. You are responsible for maintaining the confidentiality of your credentials and for activity under your account.

3. The service

Alloy provides an AI assistant (chat, voice, and canvas), Data Connections to your business systems via managed connectors, automated workflows, and skills. Features are subject to change, and some depend on configuration and available credits.

4. Acceptable use

You agree not to:

  • use Alloy in violation of any applicable law or third-party rights;
  • attempt to circumvent access controls, RBAC, credit limits, or security measures;
  • upload malicious code or interfere with the integrity or performance of the service;
  • access data you are not authorised to access, or misuse connected business data;
  • use the service to generate unlawful, harmful, or infringing content.

5. Customer data & responsibilities

Data you connect or input remains your organisation’s data. You are responsible for ensuring you have the rights to connect and process that data through Alloy, and for configuring access controls appropriately. The same applies to any external AI clients your organisation connects to Alloy (for example via Alloy’s MCP endpoint): such clients act on your organisation’s behalf under your organisation’s own agreements with those providers, and you are responsible for the data you allow them to access. Your use of third-party services you connect to Alloy (such as Google Drive or Microsoft 365) remains subject to those providers’ own terms. Our handling of personal data, including Google and Microsoft user data accessed via their APIs, is described in our Privacy Policy.

6. Credits & billing

Use of certain features consumes credits. Credit allocations, pricing, and billing terms are set out in your organisation’s agreement or order form. Consumed credits are non-refundable except as required by law or expressly agreed.

7. Use of AI

Alloy is built on third-party AI models (the current providers are listed on our sub-processor page). AI models can produce inaccurate, incomplete, or unexpected output. Responses may not reflect real-time data and should not be relied upon as professional, legal, financial, or other advice. You are responsible for reviewing and verifying AI output before relying on or acting upon it, and for maintaining human oversight appropriate to the decisions and actions your organisation bases on that output.

Laws and regulations governing artificial intelligence, including without limitation the EU AI Act and equivalent legislation in other jurisdictions, are evolving. Alloy is a general-purpose assistant, and your organisation is solely responsible for staying informed about, and complying with, the AI legislation applicable in its jurisdictions of operation. This includes determining whether your intended use cases are permitted and fulfilling any obligations that apply to your organisation as a user or deployer of AI systems, such as transparency, human oversight, or impact-assessment requirements.

8. Intellectual property

Foundry IX and its licensors retain all rights in the Alloy platform, software, and branding. Subject to these Terms, we grant your organisation a limited, non-exclusive, non-transferable right to use Alloy during the term of your agreement. You retain your rights in your own data and content, and, as between you and Foundry IX, output generated by the assistant for your organisation belongs to your organisation.

9. Confidentiality

Each party may receive non-public information of the other in connection with Alloy. The receiving party will use such information only to perform under these Terms, protect it with at least reasonable care, and disclose it only to personnel and advisers who need it and are bound by confidentiality obligations. These obligations do not apply to information that is or becomes public through no fault of the receiving party, was lawfully known or received without confidentiality obligations, or was independently developed; disclosures required by law are permitted with prior notice to the other party where legally allowed. These obligations survive termination.

10. Warranties & disclaimers

Except as expressly stated in a signed agreement, Alloy is provided “as is” and “as available” without warranties of any kind, whether express or implied, including fitness for a particular purpose, merchantability, and non-infringement, to the fullest extent permitted by law.

11. Limitation of liability

To the maximum extent permitted by law, Foundry IX will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data. Our aggregate liability is limited as set out in your organisation’s agreement or, absent such agreement, to the amounts paid for the service in the preceding 12 months.

12. Indemnification

You will defend and indemnify Foundry IX against third-party claims to the extent arising from data or content your organisation connects to or submits through Alloy, or from use of Alloy in violation of these Terms or applicable law, provided that we notify you promptly of the claim and allow you to control its defence.

13. Suspension & termination

We may suspend or terminate access for breach of these Terms, security risk, non-payment, or as set out in your agreement. Upon termination, your right to use Alloy ends; provisions that by their nature should survive will survive.

14. General

Neither party is liable for delay or failure to perform (other than payment obligations) caused by circumstances beyond its reasonable control. Neither party may assign these Terms without the other’s consent, except to an affiliate or successor in connection with a merger, acquisition, or sale of substantially all assets. Formal notices to us must be sent to info@foundryix.com; notices to your organisation may be given through the service or to your organisation’s administrators. If a provision of these Terms is found unenforceable, the remainder stays in effect, and a failure to enforce a provision is not a waiver of it. These Terms, together with your organisation’s agreement and the documents they reference, are the entire agreement regarding Alloy.

15. Governing law

These Terms are governed by the laws of Denmark, and disputes are subject to the exclusive jurisdiction of the courts of Copenhagen, Denmark, without regard to conflict-of-law rules.

16. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated through the service or to your organisation, and the “Last updated” date above will change. Continued use after changes take effect constitutes acceptance.

17. Contact

Questions about these Terms can be sent to info@foundryix.com.